Detailed Limited Warranty
This limited warranty explains what is covered, what is not covered, how to maintain eligibility, and what may void coverage after paver cleaning and sealing work.
3-Year Limited Warranty
For eligible residential paver projects sealed by True Seal, this limited warranty covers workmanship defects and sealer material failure that result in cracking, peeling, chipping, flaking, or yellowing during the warranty period.
If a covered issue occurs, True Seal may inspect the surface and, at its discretion, re-service the affected area, perform a repair, or refund the applicable invoice amount for the affected work.
Customers agree that True Seal has the first right and opportunity to inspect, re-service, repair, or otherwise correct any claimed issue related to our work before another contractor performs work on the surface.
Contact True SealNot Covered
Many surface changes are caused by natural, environmental, structural, or pre-existing conditions outside of the sealing process. The following items are not covered.
Efflorescence is a naturally occurring white haze that can appear as moisture moves through cement-based pavers and brings minerals to the surface. Sealing may help slow the process, but it cannot guarantee prevention and efflorescence is not covered.
Normal aging, UV exposure, vehicle traffic, roofline drip, downspouts, drainage issues, erosion, and base conditions can wear away or expose the paver surface. True Seal is not responsible for deterioration of the paver material itself.
Sealing can slow joint growth and surface buildup, but it cannot prevent insects from tunneling, airborne seeds from germinating, or mold, mildew, and algae from returning in damp or shaded areas.
Some oil, paint, rust, mineral, organic, and deep-set stains cannot be fully removed without risking surface damage. Sealed surfaces are stain-resistant, not stain-proof, and stain removal is not guaranteed.
Joint sand can shift from weather, traffic, roofline drip, wide joints, missing edge restraints, settling, old polymeric sand, or base issues. Minor sand loss is normal, and severe washout usually indicates a drainage or installation condition.
Whitening or clouding may come from old topical sealers, moisture-rich substrates, pavers installed over concrete, or poor drainage. These underlying moisture conditions are not covered by the warranty.
Stripping results depend on the old sealer type, number of coats, thickness, age, and surface condition. Stripping is charged for labor, material use, and effort, not a guaranteed percentage of removal, and stripping work is not covered under this warranty.
Every surface responds differently based on age, porosity, color, material, and prior coatings. True Seal does not guarantee a specific shine, depth of color, or duration of cosmetic enhancement.
Some sealed surfaces, especially dense concrete products and natural stone, may have reduced traction when wet. Customers are responsible for safe use of the surface after service.
Sand, debris, and residue may enter nearby pools during outdoor surface work. Pool cleaning, filter rinsing, and post-service pool maintenance are the customer responsibility.
Tire plasticizers can transfer rubber onto sealed surfaces, especially from sharp turns, stationary turns, quick acceleration, or ride-on equipment. Tire marking is not covered.
Sensitive plants may show stress after nearby cleaning or sealing work even when reasonable precautions are taken. Plant browning, wilting, or recovery care is not covered.
Any lifting, resetting, re-leveling, trip-hazard correction, or structural adjustment is not covered by this limited warranty. These issues usually come from base failure, soil movement, drainage, roots, edge restraints, or original installation conditions.
Voiding Coverage
Warranty eligibility may be voided if the surface is altered, damaged, neglected, treated by others, or maintained against True Seal guidance.
Maintenance Requirement
Sealing is not a one-time, permanent process. To maintain warranty eligibility, customers should schedule True Seal maintenance between 10 and 15 months after service. Silver maintenance is priced at 30% of the initial project price, and Gold maintenance is priced at 60% of the initial project price.
Do not pressure wash the sealed surface. Pressure washing can damage sealer, remove joint sand, and cause premature failure.
For project-specific questions, review the service page for paver sealing, paver stripping, travertine sealing, or concrete sealing.
